There are a couple of ways to check what prevents you from receiving the password reset email:
1. You are not verifying the inbox connected to your Challengermode account.
Verify your User Settings to see your linked email address.
2. You have a second Challengermode account.
If you have a second account for which you have confirmed the location, it will prevent you from receiving the password reset email on your current one.
3. A Firewall that is blocking certain emails.
4. A setting of your email account that does not allow specific emails.
For any further assistance, please contact the on-site Support Chat by clicking the question mark ( ? ) at the bottom right of your screen, then click Chat with us to get in touch with the Support Team!