This article will explain the necessary steps you need to take in order to reschedule a match in the tournament or league you are participating in, note that only the captain of your team can send in a reschedule request.
The more time you give your opponents to plan around your proposal and/or suggest dates of their own, the more likely it is that you will be able agree on a new date and/or time for your match.
Keep in mind - you are not able to reschedule a match within one hour (60 minutes) of the Scheduled Start Time.
Let's get started!
1. Open up match details
To reschedule a match, you need to open up the match details.
To make a reschedule proposal you click on the match you would like to reschedule in the tab Matches, or by finding the match via the tab My Participation.
If you are in a tournament with a bracket, you can also click View Details next to your match to open up the Match Details.
2. Click to Reschedule
To reschedule the match, click the Reschedule button located at the top of the window.
3. Suggest dates
You can suggest a maximum of six (6) dates for the reschedule request.
To suggest a date, click on the field that says Click to add date.
A date-picker with which you can select a date and start time will then appear.
After choosing a date and time, it will be added to the selected slot.
You are then able to add five (5) additional suggestions.
3.2. You may not suggest a time within one hour from now
In the example below, one of the suggestions are faulty.
The current date & time is 2019-04-16 11:00 and I have suggested that we should play the match in 47 minutes. This is however not permitted as the other team needs to have at least one (1) hour to review the request and accept or decline the proposal.
This also means that if an opponent wants to approve a suggestion, they need to approve it at least (1) hour before the suggested start time.
If the opponent approves a suggestion that is set for 50 minutes before the requested start time, the request will not be approved.
3.3. Proposal outside the allowed timespan
In the example below I have made two proposals that are set on dates later than one week from now.
The permitted time period for a reschedule is by default seven (7) days, if you submit a suggestion that is more than a week in advance, an Administrator will have to review and approve the suggestion.
You will not be permitted to reschedule a match for a date more than seven (7) days in the future if the match is the last round in a League Season for example.
After entering all the dates you would like to suggest, you click the Suggest Dates button in the lower right corner.
4. Reschedule request has been submitted
After clicking Suggest Dates your opponents will receive a notification about your reschedule request
Every team member will be able to see the request but only the captain of a team can Accept or Decline a suggestion.
4.1 Adjust your request
If you at some point have to remove one of the suggested dates you can with ease adjust your request.
If I for example would like to cancel my request for the 24th of April, I would do this by simply clicking the check mark on the specific date - I then click Submit at the bottom right.
You will then get a prompt asking if you would like to Submit the Reschedule Request. If you click Yes - the reschedule request will look as on the image above.
Your opponents will then receive an updated request in which the 24h of April no longer is available, even if they approved it.
Both teams need to approve a date for the match to be rescheduled.
4.2 Cancel your request
If it turns out that you want to play the match on the default date, even though you have sent a request to reschedule - you can decline your request by clicking the Decline button at the bottom right, next to the Submit button.
After clicking Yes and actively declining the request, the match start date will remain unchanged. Your match will then be played on the default scheduled start time.
5. Accept or decline incoming requests
If you're on the receiving end of a reschedule request you will receive a notification.
When opening up the request you will be presented with the same view as shown above, but with the ability to accept or decline each particular suggested time.
See the example image below for reference.
By clicking a date one time, you accept the date (check mark). Clicking the date one more time will decline the date (cross mark).
You can also suggest your own additional times as explained above, after which your opponent will then be given the same options to decline or accept the new dates and times.
6. Reschedule Request Approved
If your or your opponent accepts one of the suggested dates for rescheduling, the match will be played on the first available date. I.e, if the opponent accepts two of the dates - the one nearest to the current date will be the new start time for your match.
When one of your suggestions has been approved, you will get a notification.
If you go back to the match details in the Tournament or Division you will now be able to see that a new Scheduled start time has been set for your match.
In this case, Friday at 11:48 CEST (2019-04-19 11:48).
If you have further questions regarding how to reschedule a match on Challengermode, contact our Support Chat!