You may be asked by an admin to record POV demos. To do that, start by opening the console in-game:
- Type "record <filename>" (where filename is a name you chose, without brackets <>)
- This will start recording your match from your point of view
- The file is commonly saved under "Steam\steamapps\common\Counter-Strike Global Offensive\csgo" folder path.
- You can then send this recording via email or attach to a message in the support chat.